SHIPPING & RETURNS

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MY ORDER SAYS DELIVERED BUT I HAVEN’T RECEIVED IT.. HELP!?

- Please contact your local post office with your tracking information, and/or call their carrier customer service number with tracking number and they should be able to help you out. Once your package is handed to the carrier company and you receive your tracking number and are able to track,  WE ARE NOT RESPONSIBLE FOR ANY LOST, DAMAGED OR STOLEN PACKAGES.

You can also let us know about the issue within 48 hours so we can contact the carrier as well but it is the customers responsibility to reach out to the carrier to find more information as soon as possible. 

DO NOT DO REFUNDS! 

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AN ITEM(S) IS MISSING OR WRONG ORDER , WHAT TO DO? 

In this event, we would be more than happy to help. Please make sure that the bag is not opened, tampered with or altered in anyway. The sticker on the package must not be taken off or altered in anyway. Secondly, you can then send us a picture of the package with the problem visible in the picture along with a description of what the issue is. Once we have gotten the pictures and description, we will contact you and provide a store credit.  Please note store credit is only given on the item and does not cover the shipping cost therefore customers are responsible for the shipping cost. 

we don't not ship on weekends, weekend orders go out the next business day.

 

Shipping takes 3-5 days !

Processing 1-2 days